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Terms

Terms of Use

To the best of our knowledge the information contained on the Spruced Goose website is accurate. Spruced Goose and related parties, or any of their employees, do not make any warranty as to the accuracy and completeness of the information on the web site and that any products or services will meet your requirements. Spruced Goose reserves the right to change any detail on the website at any stage, including products and prices. 


Privacy

At Spruced Goose we respect your privacy and as such your personal details will be kept safe and confidential and will not be disclosed, exchanged or sold unless otherwise required by law, and will only be used to process your order. 


Pricing

All pricing is in Australian Dollars (AUD) and includes 10% GST. Spruced Goose reserves the right to change pricing at our discretion and without notice.


Shopping, Refund and Exchange Policy

Spruced Goose strives to provide you with products that are of the highest quality, but if for some reason you are unhappy with the size, colour or the product is just not what you expected, please contact us within 14 days of purchase at sales@sprucedgoose.com.au and we will replace the item, provide you with an alternative option (such as replacement or credit note), or refund the item value in full.  The item must be returned in original condition with all tags still attached.  The cost of postage will not be reimbursed for returned items. 

SALE ITEMS – Sorry, no refunds will be given on sale items, however we are happy to exchange within 14 days of purchase and an additional charge of postage will be required. 

If a product you would like is listed as ‘out of stock’, please contact us and we will do all possible to order it for you, and to ensure that you are notified when the item is re-stocked. In the unlikely event that an item displayed becomes unavailable, we will contact you within 48 hours to organize an alternative item or take other alternative steps. 

If for some reason beyond Spruced Goose’s control you receive a damaged parcel, please contact us so that we can discuss rectifying the problems. Spruced Goose takes great care and pride in carefully packaging their items to ensure safe delivery to you, and value your business and so will always take great steps to ensure you are happy and satisfied. 

Spruced Goose will always do their best to explain and show in detail each item on the site to make your purchase process seamless.  Please feel free to contact us with any questions that you may have at info@sprucedgoose.com.au or phone 0447 438  704.  

If an item is faulty we will happily replace the item or refund the item’s value. 


International Shipping

We are more than happy to post internationally - please email sales@sprucedgoose.com.au for a quote on shipping to your Country. Please include your Country and post code/zip code when emailing for a shipping estimate.  


Faulty Items and Damages

All items are thoroughly checked before sending and packaged with care. However if you receive any products that are damaged or faulty, we will happily replace the item, or refund the items value. Any refunds given will be for the item’s total value and will not include the initial postal charges.  Please contact us within 14 days of purchase to arrange a full replacement or refund on info@sprucedgoose.com.au or 0447 438 704.

 

Misplaced Orders

All orders processed by Spruced Goose are sent via Australia Post Express Post and have tracking numbers. If your parcel does not arrive within a reasonable time please contact us and we will track it for you.

 

Copyright

This Website is owned by Spruced Goose and its associates, and subject to copyright. The information on this Site is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia). All images displayed on SprucedGoose.com.au are subject to copyright and must not be copied or used without our permission. Any breach of copyright will result in appropriate action being taken where necessary.

 

Security

Spruced Goose does not collect or record any credit card details you may provide when purchasing products from the sprucedgoose.com.au website.

 

 

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